Terms and Conditions


This website is operated by Mate Suisse. On this site, the terms “we”, “us” and “our” refer to Mate Suisse. Mate Suisse offers this website, including all information, tools and services available to you on this site, conditioned on your acceptance of all terms, conditions, policies and notices stated herein.

By visiting this site and/or purchasing one of our products, you participate in our “Service” and agree to be bound by the following terms (“General Conditions of Sale”, “General Conditions of Sale and Use”, “Terms”), including any additional terms, conditions and policies referenced herein and/or hyperlinked. These General Conditions of Sale and Use apply to all users of this site, including, among others, users who browse the site, who are vendors, customers, merchants and/or content contributors.

You must read these “General Terms and Conditions of Sale and Use” carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these general conditions of sale and use. If you do not agree to all the terms and conditions of this agreement, you must not access the Website or use the services offered on the Website. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.

All new features and all new tools that are subsequently added to this store will also be subject to these general conditions of sale and use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of or access to the Website following the posting of any changes constitutes your acceptance of those changes.

Our store is hosted on Stripe. They provide us with the e-commerce platform that allows us to sell our products and services to you.


By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor person in your care to use this website.

Use of our products for illegal or unauthorized purposes is prohibited, and you also must not, in the course of using the Service, violate any laws in your jurisdiction (including, without limitation, laws relating to copyright).

You must not transmit viruses or any other code of a destructive nature.

Any breach or violation of these General Conditions of Sale and Use will lead to the immediate termination of the contract.


We reserve the right to deny access to the Services to anyone at any time for any reason.

You understand that your content (excluding your credit card information) may be transferred unencrypted, and this involves (a) transmissions over various networks; and (b) changes to meet and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without the prior written permission of we.

The headings used in this agreement are included for your convenience and will not limit or affect these general conditions of sale.


We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so entirely at your own risk.

This site may contain prior information. This prior information, by its nature, is not current and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


The prices of our products are subject to change without prior notice.

We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) without notice and at any time.

We will not be liable to you or any third party for any price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.

We have made every effort to display as clearly as possible the colors and images of our products that appear in our store. We cannot guarantee that your computer monitor’s display of colors will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to anyone and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information or other merchandise you have obtained or purchased will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household, or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, may appear to be from merchants, resellers, or distributors.

You agree to provide current, complete and accurate order and account information for all orders placed with our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.


We may provide you with access to third-party tools that we do not monitor, control, or influence.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without warranties, representations or conditions of any kind and without any endorsement. We will not have any legal liability arising from or related to the use of these optional third party tools.

If you use optional tools offered through the Site, you do so entirely at your own risk and discretion, and you should review the terms on which the relevant third-party providers offer such tools.

We may also, in the future, offer new services and/or new features on our site (including new tools and new resources). These new functionalities and these new services will also be subject to these General Conditions of Sale and Use.


Certain content, products and services available through our Service may include materials from third parties.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are under no obligation to review or evaluate the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, product, service, or other material accessible on or from these third-party sites.

We are not responsible for any damages or harm related to the purchase or use of goods, services, resources, content or any other transaction made in connection with these third-party websites. Please read the third party’s policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding such third party products should be directed to such third parties.


If, at our request, you submit specific content (for example, to enter contests), or without our request, you submit creative ideas, suggestions, proposals, plans, or other items, whether online, by email, by post, or otherwise (collectively, “Feedback”), you grant us the right, at all times and without restriction, to edit, copy, publish, distribute, translate and use in any media any feedback you submit to us. We are and will not be under any obligation (1) to keep any comments confidential; (2) to pay compensation to any person for feedback provided; (3) respond to comments.

We may, but are not required to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, abusive, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any intellectual property. . property or these General Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyright, trademark, confidentiality, personality or other personal or proprietary rights. You also agree that your comments will not contain any unlawful, defamatory, offensive or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of any comments. You are fully responsible for all comments you post and for their accuracy.


Your submission of personal information to our store is governed by our Privacy Policy. Click here to view our privacy policy.


Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping rates, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Service or any other related website is inaccurate, at any time and without notice including after after placing your order.

We are under no obligation to update, change or clarify any information on the Service or on any related website, including without limitation pricing information, except as required by law. No stated update date on the Service or any related website should be relied upon to conclude that information on the Service or any related website has been changed or updated.


In addition to the prohibitions established in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for any illegal purpose; (b) to induce others to perform or participate in any illegal act; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) infringe or violate our intellectual property rights or those of third parties; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in such a way as to compromise the functionality or operation of the Service or any associated independent website or the Internet; (h) to collect or track the personal information of others; (i) spamming, phishing, domain hijacking, information mining, browsing, exploring or scanning the web (or any other resource); (j) for obscene or immoral purposes; or (k) to violate or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any prohibited use.


We do not warrant or represent that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.

You expressly agree that your use of the Service, or your inability to use it, is at your own risk. The Service and all products and services provided to you through the Service are provided (unless we expressly state otherwise) “as is” and “as available” for your use, without representation, without warranties, and without conditions of of any kind, express or implied, including all implied warranties of merchantability or merchantability, fitness for a particular purpose, durability, title, and non-infringement.

or any loss or damage of any kind arising from the use of the Service or any content (or product) posted, transmitted or made available through the Service, even if you have been advised of the possibility of such occurrence. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the fullest extent permitted by law.


You agree to indemnify, defend and hold harmless MATE SUISSE, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, from any claim or demand. including reasonable attorneys’ fees, made by a third party due to your breach of these Terms of Service or the documents they incorporate by reference, or as a result of your breach of any law or the rights of a third party.

ARTICLE 15 – Disassociation

In the event that a provision of these General Conditions of Sale and Use is considered illegal, null or unenforceable, this provision may, however, be applied to the full extent permitted by law, and the non-applicable part must be considered disassociated from these General Conditions of Sale and Use, this dissociation will not affect the validity and applicability of all other remaining provisions


Obligations and liabilities incurred by the parties prior to the termination date will survive the termination of this Agreement for all purposes.

These General Conditions of Sale and Use are effective unless and until terminated by you or not. You can terminate these General Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we judge, in our sole discretion, that you are in breach, or if we suspect that you have failed to comply with the terms of these General Conditions of Sale and Use, we may also terminate this agreement at any time without notice in advance and you will continue to be responsible for all amounts due up to and including the termination date, and/or we may deny you access to our Services (or any part thereof).


Any failure on our part in the exercise or application of any right or any provision of these General Conditions of Sale and Use shall not constitute a waiver of this right or this provision.

These Terms of Service or any other policies or operating rules posted by us on this site or in connection with the Service constitute the entire understanding and agreement between you and us and govern your use of the Service, superseding all communications, proposals and all previous and contemporaneous agreements, oral or written, between you and us (including, among others, any previous version of the General Conditions of Sale and Use).

Any ambiguity in the interpretation of these General Conditions of Sale and Use should not be construed against the drafting party.


These General Conditions of Sale and Use, as well as any other separate agreement whereby we provide Services to you, shall be governed by and construed in accordance with the laws in force at Route Louis Braille 11, Granges-Paccot, Switzerland.


You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by posting updates and changes to our site. It is your responsibility to visit our site regularly to check if any changes have been made. Your continued use of or access to our site following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.


Questions about the General Conditions of Sale and Use should be sent to sales@matesuisse.ch


In case of dispute, the competent courts will be those of the canton of Friborg, Switzerland.