RETURN POLICY 

In general, items cannot be returned or exchanged if the packaging has been opened or if they have been used.

Returns are accepted if the merchandise is in good condition, in its original packaging and unused. The return period is 14 days from receipt of the merchandise. Return shipping costs are your responsibility.

Defective products will of course be replaced (as long as they are in stock) or you will receive a corresponding voucher or refund.

Only regular priced items can be refunded. Items on sale or promotion are not refundable.

If the merchandise received does not correspond to the order, please contact us: sales@matesuisse.ch , so that the problem is resolved properly.

However, claims must be made within 48 hours of receipt of delivery, with supporting documents. Subsequent complaints will no longer be taken into account.

The return must be made by mail; you pay shipping costs. If the claim is justified, you will receive a voucher.